1. Orders can be placed through our website, by email, fax, post or telephone. In order to avoid communication errors we strongly recommend that orders be placed in writing via our website, email or fax. We guarantee the accuracy of written orders, however, we accept no responsibility for errors as a result of verbal miscommunication.

2. Orders are processed the same day they are received. We cannot guarantee dispatch times in situations affected by circumstances beyond our control. Once the order has been processed, any changes will be treated as a new order.

3. International orders will need to be confirmed before the order is processed, payment is charged, and dispatch is made. The order will be held until the customer advises the final confirmation.

4 We endeavor to ensure accurate pricing on both our catalogue & website. We will do our best to notify our customers of discrepancies due to changes in prices.

5. Please note items are not backordered and need to be re-ordered at the time they become available.

6. We offer same day Pick Ups. Please provide a few hours notice before the time of collection so that your order can be invoiced, picked, packed and ready for pick up at the time of your arrival. Pick Up hours are between 9.00am & 5.00pm Mon – Fri

1. All prices are quoted in Australian Dollars. Prices quoted on this website include GST.

2. GST is applied to all orders within Australia on taxable items including freight.

3. International orders do not incur GST, however, there may be import duties and taxes applicable to the destination of shipment that Organic Earth cannot be responsible for. If you have questions about these taxes please contact your local customs office.

4. All prices that are quoted do not include shipping & transportation costs.

1. Orders cancelled after 24 hours of the time of order placement will incur a 20% restocking fee.

2. Orders left on a “Wait” status or unconfirmed beyond 4 weeks will be automatically deleted from our system.

3. Pick Up orders must be collected within 7 days or they will be returned to warehouse inventory.