RETURNS & REPLACEMENTS
1. Any discrepancies must be reported within 7 days of receiving your order. It is important to note the name of your Sales Consultant who has dealt with your return. Any discrepancies with your order will be logged in our system for quick reference so that we can better manage your account. No returns or exchange will be allowed after 7 days from receipt of your order.
2. It may be necessary for clients to return goods by Australia Post, in which case, reimbursement of return freight costs will be included in refund/credit (only if the error is on Organic Earths behalf).
3. If an error has been made by Organic Earth with regards to a written order, either invoicing or packing, we will gladly pay for return shipment. If customer requires urgent re-dispatch, it will be necessary to pay for goods at the time the re-order is lodged, which will then be credited/refunded when we receive the returned goods.
4. Errors made by clients when placing their order can be returned if reported within 7 days and products are unopened. This will incur the 20% restocking fee. This includes change of mind returns also. Goods must arrive in re-saleable condition. Return freight will be at customer’s expense. 20% Restocking Fee covers costs of time and labor involved with returning goods to the warehouse.
5. Goods must be re-packed carefully for return and the package must include a letter identifying your invoice number, name, contact information as well as why the goods are being returned. Whether you require a credit or a replacement, it is extremely important to provide as much detail as possible about what you are returning so that the return can be processed accurately & promptly.
PRODUCT LIABILITY
The stability & nature of our products may be altered depending on storage conditions, or when used in combination with other ingredients. This is beyond our control and Organic Earth cannot accept any liability in this regard.
DISCLAIMER
The information contained in this website is obtained from current and reliable sources.
Organic Earth Pty Ltd provides the information contained herein in good faith but makes no representation as to its comprehensiveness or accurac
Individuals receiving this information must exercise their independent judgment in determining its appropriateness for a particular purpose.
As the ordinary or otherwise use(s) of this product is outside the control of Organic Earth Pty Ltd., no representation or warranty, expressed or implied, is made as to the effect(s) of such use(s), (including damage or injury), or the results obtained.
Organic Earth Pty Ltd expressly disclaims responsibility as to the ordinary or otherwise use(s). Furthermore, nothing contained herein should be considered as a recommendation by Organic Earth Pty Ltd as to the fitness for any use. The liability of Organic Earth Pty Ltd is limited to the value of the goods and does not include any consequential loss.
Organic Earth Pty Ltd shall not be liable for any errors or delays in the content, or for any actions taken in reliance thereon.
Organic Earth Pty Ltd shall not be responsible for any damages resulting from use of or reliance upon this information.
The user of the product is solely responsible for compliance with all laws and regulations applying to the use of the products, including intellectual property rights of third parties.
MANUFACTURED PRODUCTS INGREDIENT DISCLAIMER
As the availability of ingredients and raw materials is not always certain whether due to changes in nature or otherwise, Organic Earth Pty Ltd reserves the right to substitute alternate ingredients/raw materials in the manufacture of its products and bases in order to maintain supply to its customers.
Customers should always refer to the ingredients label as affixed to each product which are current at the time of supply of the product.
