Returns Policy

Returns and Replacements



If you change your mind and no longer want the items you have purchased, you may return them only if  For such returns, you must contact us within [7] days of receipt and return the goods in perfect condition, with all tags attached, to us within 14 days.

Please contact us at to notify us that you wish to return the goods.

Please return the goods to: Organic Earth PL PO BOX 168 MOSS VALE NSW 2577

If you fail to take reasonable care of goods which you return to us, we may not be able to process your return. If you fail to return the goods to us within 7 days after notifying us that you will do so, we may not be able to process your return.

You will be responsible for all postage costs associated with returning these goods and will be responsible for the goods up to the point that the goods are received by us. We do not accept any liability for goods in transit. Please use a postage method which can be tracked and is insured such as registered post.


If your goods are faulty or have a defect, please contact us as described below and we will provide a repair for, or replacement of, your goods as relevant. To claim the warranty, please contact us immediately once you become aware of the fault or defect as described below. The benefits provided to you under this warranty against defects are in addition to your other rights and remedies available to you under the law.

The process of returning your goods to us will be:

  1. Contact us at Organic Earth Pl , PO BOX 168 MOSS VALE 2577, email
  2. Return the goods to us using tracked and insured post.
  3. We will reimburse you for any reasonable return postage costs for faulty or defective goods.
  4. Once we have received the goods, we will notify you and process the refund or replacement.

Our goods come with guarantees that cannot be excluded under the Australian Consumer Law. You are entitled to a replacement or refund for a major failure and compensation for any other reasonably foreseeable loss or damage. You are also entitled to have the goods repaired or replaced if the goods fail to be of acceptable quality and the failure does not amount to a major failure. This warranty lasts for a period of 14 days


For exchanges, we recommend that you make a second order and return the first order and we will credit your account with the amount of the first purchase minus any postage costs. This will help to avoid your preferred item from selling out in the meantime.

1. Any discrepancies must be reported within 7 days of receiving your order.  No returns or exchange will be allowed after 7 days from receipt of your order.

2.It may be necessary for clients to return goods by Australia Post, in which case, reimbursement of return freight costs will be included in refund/credit (only if the error is on Organic Earths behalf).

3.If an error has been made by Organic Earth with regards to a written order, we will gladly pay for return shipment.

4.Errors made by customers when placing their order can be returned if reported within 7 days and products are unopened. Goods must arrive in perfect condition. A fee is charged for time and labor to repack and handle items.

5.Goods for return must include invoice number, name, contact information as well as a reason why the goods are being returned.


The stability of our products may be altered depending on customers storage conditions, or if used with other skin care or ingredients. These circumstances are beyond our control and monitor, Organic Earth cannot accept any liability in this regard.


The information contained in this website is obtained from current and reliable sources.  Organic Earth Pty Ltd provides the information contained herein in good faith but makes no representation as to its comprehensiveness or accuracy.

Individuals receiving this information must exercise their independent judgment in determining its appropriateness for a particular purpose.

As the ordinary or otherwise use(s) of this product is outside the control of Organic Earth Pty Ltd., no representation or warranty, expressed or implied, is made as to the effect(s) of such use(s), (including damage or injury), or the results obtained.

Organic Earth Pty Ltd  disclaims responsibility  to the ordinary or otherwise use(s). Furthermore, nothing contained herein should be considered as a recommendation by Organic Earth Pty Ltd as to the fitness for any use. The liability of Organic Earth Pty Ltd is limited to the value of the goods and does not include any consequential loss.

Organic Earth Pty Ltd shall not be liable for any errors or delays in the content, or for any actions taken in reliance thereon.  Organic Earth Pty Ltd shall not be responsible for any damages resulting from use of or reliance upon this information.

The user of the product is solely responsible for compliance with all laws and regulations applying to the use of the products, including intellectual property rights of third parties.


The availability of ingredients and raw materials is not always readily available  due to changes in nature or other circumstances Organic Earth Pty Ltd reserves the right to substitute or alternate ingredients and raw materials in the manufacture of its products. Only the best quality substitutes will be used of equal or greater value.

Customers should always refer to the ingredients label as affixed to each product which are current at the time of supply of the product.